Privacy Policy

1. Introduction

At MBZ Vision Properties (“Company”, “we”, “our”, or “us”), your privacy is not just our priority – it is a responsibility we take seriously. We are committed to safeguarding your personal data to ensure full transparency about how we collect, use, and protect the information you share with us.

As a trusted Dubai-based real estate company, we interact with clients locally and internationally across various digital and offline platforms. This Privacy Policy explains:

The types of personal data we collect from you.
How we use and process that data.
The security measures we take to protect it.
Your rights and choices regarding your information.

If you have any concerns or questions regarding this Privacy Policy, please reach out to us through the contact details provided in the section “How to Contact Us” below.

2. Sources of Your Personal Data

We collect your personal data through multiple channels, both online and offline. For clarity, we use the term “Platforms” to describe these sources:

MBZ Vision Properties website: Information collected through our official website and landing pages.
Email, calls, and text communication: Information shared with us through email, SMS, WhatsApp, or direct calls.
Customer service: Conversations with our support team, including phone calls, emails, live chat, and WhatsApp queries.
Events and registration forms: Information provided during property exhibitions, open houses, or when filling out digital/printed inquiry forms.
Social media interactions: Details collected when you engage with our official accounts on platforms like Facebook, Instagram, LinkedIn, or Twitter.
Advertising and promotions: Data received when you click on or interact with our online ads.
Third-party agents and brokers: Information collected through our trusted real estate partners and brokers.
Market research and public sources: Data from property portals, research agencies, or publicly available information.
Corporate collaborations: Information shared through our business partners, such as banks, financial institutions, or legal advisers.

Please note: This Privacy Policy does not cover information collected by third-party websites or applications that may link to our website.

3. What Information We Collect and How We Use It

3.1 To Respond to Inquiries

When you reach out to MBZ Vision Properties through our website, social media, or by visiting our office, we may collect:

Full name
Email address
Phone number
Nationality
Details of your property inquiry

We use this data to answer your questions, match you with suitable listings, and guide you through the buying, selling, or renting process. For customer service calls, we may also record conversations to improve training and service quality.

3.2 To Facilitate Sales and Purchase Agreements

If you decide to proceed with a property transaction through MBZ Vision Properties, we will collect additional details such as:

Passport or Emirates ID details
Visa information (for expatriates)
Residential address
Payment details
Proof of funds or financing approvals

This information is necessary to comply with Dubai property laws, finalize contracts, and ensure a smooth registration and handover process.

3.3 To Collect Feedback and Address Complaints

We value client satisfaction and actively seek feedback. For this purpose, we may collect:

Name and contact details
Transaction details (property viewed, purchased, or rented)
Written feedback or complaint details

Your feedback helps us improve our services and resolve any concerns quickly.

3.4 To Share Relevant Property Updates and Offers

With your consent, we may use your contact details to send updates about:

New property launches in Dubai
Exclusive offers for luxury and off-plan projects
Invitations to MBZ Vision Properties events and open houses

You may opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

3.5 To Support Marketing and Advertising Campaigns

We may analyze how you interact with our emails, website, or social media campaigns. This helps us tailor property recommendations and marketing messages to your interests.

Example: If you frequently browse luxury villas on our site, you may receive offers related to similar listings.

3.6 To Prevent Fraud and Ensure Security

We may use your information to:

Verify your identity for property transactions.
Protect against unauthorized use of our services.
Detect and prevent fraudulent activities related to payments or contracts.

3.7 To Comply with Legal Obligations

MBZ Vision Properties operates under strict UAE property regulations. We may process your personal information to comply with laws, respond to government requests, or assist law enforcement when required.

4. How We Use Cookies and Tracking Tools

When you visit our website, we may automatically collect certain data, such as your:

IP address
Browser type and device details
Pages you visit and time spent on site

We use cookies and similar technologies to:

Improve your browsing experience.
Store your preferences (e.g., saved property searches).
Personalize property suggestions based on your activity.
Enhance website speed and security.

You can manage or disable cookies through your browser settings, though this may affect some website features.

5. Who We Share Your Information With

We do not sell your personal data. However, we may share it with:

Subsidiaries and affiliates of MBZ Vision Properties for property management, marketing, and sales.
Trusted third-party partners, such as financial institutions, mortgage advisors, or marketing agencies assisting us in serving you better.
Government authorities, when required by law, such as Dubai Land Department or other regulators.
Professional advisors, including lawyers, auditors, and consultants, for compliance and legal purposes.
Potential business successors, in the event of mergers, acquisitions, or restructuring of MBZ Vision Properties.

Any data shared with third parties will only be used for the specific purposes outlined in this policy.

6. How Long We Keep Your Information

We retain your personal information only as long as necessary:

For inquiries: until your request has been addressed.
For property transactions: until the contract and legal requirements are fulfilled.
For marketing communications: until you unsubscribe or request deletion.
For legal purposes: for the duration required under UAE laws.

After the retention period, your information will be securely deleted or anonymized.

7. How We Protect Your Information

We use industry-standard security practices to protect your data, including:

Firewalls and encryption (TLS technology).
Secure servers with restricted access.
Confidentiality agreements with staff and third-party service providers.
Regular monitoring to detect and prevent data breaches.

However, no internet-based system is 100% secure. While we take every precaution, we cannot guarantee absolute protection of your data during online transmission.

8. Your Rights as a Data Subject

At MBZ Vision Properties, we believe in giving our clients full control over their personal data. Depending on your location and applicable laws, you may have the following rights:

Right of Access: You may request a copy of the personal information we hold about you.
Right to Correction: If your information is inaccurate or outdated, you have the right to ask us to correct it.
Right to Deletion: You may request that we delete your personal data, subject to legal and contractual obligations.
Right to Restrict Processing: You may ask us to limit how your data is processed in certain circumstances.
Right to Data Portability: Where applicable, you can request a copy of your data in a structured, commonly used format.
Right to Withdraw Consent: If you previously consented to marketing communications, you may withdraw your consent at any time.
Right to Object: You may object to how we use your data for marketing, profiling, or other purposes.

To exercise any of these rights, please contact us via the details provided in the “How to Contact Us” section below. We will respond to your request within a reasonable timeframe in line with UAE laws.

9. Your Choices: How to Opt-Out

We want you to have full control over how your personal data is used. You can:

Unsubscribe from marketing emails: Click the “unsubscribe” link at the bottom of our emails.
Opt out of SMS/WhatsApp campaigns: Reply with “STOP” or contact us directly.
Disable cookies: Adjust your browser settings to block or delete cookies (note: this may affect website performance).
Limit data sharing: Contact us to restrict how your data is shared with third parties.

Even if you opt out of marketing, you may still receive essential service communications related to your property transactions.

10. International Data Transfers

As MBZ Vision Properties works with international clients, your personal data may be transferred and processed outside the UAE, including in countries where our service providers, partners, or affiliates operate.

When transferring data internationally, we ensure that:

The receiving country has adequate data protection standards.
Contracts and safeguards are in place to protect your information.
Transfers comply with applicable laws, including UAE data protection regulations.

By using our services, you consent to the international transfer of your personal data, provided such transfers are secure and lawful.

11. Third-Party Websites and Services

Our website may contain links to property portals, financial institutions, or partner websites. Please note:

We are not responsible for the privacy practices of third-party sites.
Once you leave our site, their policies apply – not ours.
We encourage you to review the privacy statements of any third-party websites you visit.

12. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or process personal information from minors. If we discover that a child has provided us with data, we will delete it immediately.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in UAE property laws and regulations.
Updates to our services, technology, or operations.
Evolving global data protection standards.

When significant changes are made, we will notify you by:

Posting the updated Privacy Policy on our website.
Sending a notification email (if you are subscribed).

We encourage you to regularly review this page to stay informed about how we protect your information.

14. How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact MBZ Vision Properties through the following:

Office Address:
MBZ Vision Properties
B-81, Al Maskan Building, Al Karama, Dubai, UAE

Email: info@mbzvisionproperties.com
Phone: +(+971) 58 814 7760

We will review and respond to your query within 30 business days in compliance with applicable data protection regulations.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates, specifically the rules and regulations applicable to real estate and data protection in Dubai.

16. Final Note

By engaging with MBZ Vision Properties – whether browsing properties, requesting a valuation, or closing a deal – you trust us with your most valuable information. We honor that trust by maintaining the highest standards of privacy, integrity, and security.

Our commitment is simple: your data, your choice, your protection.